Frequently Asked Questions — Koru Sabi Lodge

Everything you need to know about staying at Koru Sabi Lodge.

Frequently Asked Questions

What is the cancellation policy?
Cancellations made more than 7 days before check-in receive a full refund. Cancellations made between 7 and 2 days before check-in receive a 50% refund. Cancellations made within 48 hours of check-in are non-refundable. If you need to modify your booking, please get in touch and we'll do our best to accommodate you.
Is there WiFi?
Yes. All cabins have Starlink.
Are pets welcome?
Yes, well-behaved pets are welcome at Koru Sabi. A pet fee of $50 applies per stay. We ask that pets are kept off the beds and lounges, and that any hair or paw marks are cleaned up before checkout.
Are children welcome?
Yes. Children are welcome at Koru Sabi.
Is there a minimum stay?
Yes. A minimum of 2 nights applies to all bookings.
How do I book?
You can book directly at www.korusabi.com.
What are the check-in and checkout times?
Check-in is at 3:00 pm and checkout is at 11:00 am.
Do I need a 4WD to access the property?
No. The driveway is a little steep and uneven, but it's accessible to all standard vehicles. No guests have had trouble getting to us.
Can I bring a caravan?
Unfortunately not. There isn't space on the property or the street to accommodate a caravan.
Is there parking on site?
Yes. Parking is available on site.
Are the cabins private?
Yes. All cabins are completely private.
Is there mobile reception?
Reception on the property is limited. Guests with Telstra typically get signal; other carriers may not.
Is there heating and/or air conditioning?
All cabins have indoor fireplaces, oil heaters, pedestal fans and dehumidifiers. Pine Cabin also has air conditioning.
Is there a BBQ?
Yes. All cabins have BBQs.
Do the cabins have a washing machine and dryer?
Yes. All cabins are equipped with a washing machine and dryer.
What kitchen supplies are provided?
Each cabin is stocked with the following: Pantry staples: olive oil, butter, salt & pepper, coffee, tea, and a selection of spices. Cookware & appliances: pots and pans, a moka pot, kettle, toaster, spatulas, wooden spoons, oven trays, and a grater.
Do you provide linen and towels?
Yes. Fresh linen and towels are provided for all guests.
Do you provide body wash, shampoo & conditioner?
Yes. We provide all three.
Is there a vacuum and mop available?
Yes. A vacuum and mop are available in the cabin cupboard.
Is there a noise policy?
Yes. Out of respect for our neighbours, we have a strict no loud noise policy after 10:00 pm. For private events or parties, please reach out to us before booking — we're open to specific requests and happy to discuss what's possible.
Is the property wheelchair accessible?
Unfortunately not. Access to the cabins requires navigating a set of stairs, which makes the property unsuitable for guests with limited mobility.